On this page:
- Hours of Operation
- Check the Status of Your Visa
- Check the Status of Your Passport
- Contact Information
- Reporting Fraud
Hours of Operation
English and Spanish speaking customer service agents are ready to assist you from 9am -5pm local time. The call center is closed weekends and holidays, as observed by the U.S. post.
Check the Status of Your Visa
You can check the status of your application any time at the following website.
Check the Status of Your Passport
Instant: Enter your passport number below to check on the status.
Email: Send an email to [email protected] and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.
If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.
Email: To reach a customer service representative via email, please write to [email protected].
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Venezuela: Call +58-212-771-9085. +58-212-771-9086.
- Callers in the United States: Call +1-703-7455481.
Skype Business: To use Skype for Business to speak to a customer service representative during regular hours of operation from 8:00 a.m. to 7:00 p.m., add a new contact to your Skype for Business account with the Skype for Business name: [email protected].
Chat: To chat with a customer service representative, please click the image below.Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.